Stop answering the same questions over and over! WappMaster’s WhatsApp Chatbot is a powerful automation tool designed to provide 24/7 customer support. Whether it’s pricing, product catalogs, or office hours, your AI-powered chatbot can handle it all on autopilot.
1. Why Use a WhatsApp Chatbot?
In every business, teams are flooded with repetitive inquiries regarding:
- Products & Services
- Pricing & Quotations
- Business Hours & Location
- Stock Availability
WappMaster’s auto-responder ensures your customers get instant answers, improving satisfaction and lead generation.
2. Initial Chatbot Configuration
Getting started with your WhatsApp business automation:
- Access the Feature: In the WappMaster navigation bar, select the Chatbot icon and click Create New Bot.
- Select Number: Choose the paired WhatsApp number you want the bot to operate on.
- Name Your Bot: Provide a unique name (e.g., Industrial Product Inquiry Bot) for internal tracking.
3. Setting Up Welcome Messages & Prompts
Create a professional first impression:
- Welcome Message: Draft the first message customers see when they interact with your bot (e.g., “Welcome to ABC Industrial. How can we help you today?”).
- Trigger Prompts: Provide a list of options for customers to choose from, such as:
- Products
- Catalog
- Price List
4. 24/7 Support: Scheduled vs. Non-Scheduled Responses
Never leave a customer hanging, even after hours:
- Scheduled Mode: Define your business working hours (e.g., 10:00 AM to 7:00 PM).
- Non-Scheduled Hours Response: Set a custom message for after-hours (e.g., “Thanks for reaching out! Our team is currently offline, but we will respond during business hours.”).
5. Adding Smart Inputs (Auto-Reply Logic)
This is the “brain” of your WhatsApp Bot. Define how it recognizes and replies to messages:
- Matching Parameters:
- Contains the keyword (Recommended): The bot triggers if the customer’s message contains your keyword anywhere.
- Exact match: The bot only triggers if the message is identical to your keyword.
- Keyword Variations: Add multiple variations for one input (e.g., Bearings, Bearing, Bearings Price).
- Multimedia Replies: Attach PDF Catalogs, images, or price lists to the reply body.
6. Activating Your Chatbot
- Toggle Enable: Once your inputs (e.g., Fasteners, Valves, Catalog) are ready, switch the Status Toggle to ON.
- Live Demo: When a customer types a keyword or a number corresponding to your list, the bot instantly delivers the pre-set text and file attachments.
Industry Use Cases for WappMaster Chatbot:
- Local Businesses: Auto-reply with location links and opening times.
- Clinics & Healthcare: Instantly share service lists and clinic timings.
- Service Providers: Provide automated quotes and service descriptions.
Set it up once, and let it grow your business! Ready to scale your outreach? Start your WappMaster Chatbot today!
